SHIPPING
When will I receive my order?
We value the correct and careful processing of every order. Please note the following information regarding our processing and delivery times:
Processing and delivery times
Processing your order usually takes 2 to 3 business days. During this time, your order is checked, packed, and prepared for shipping.
The delivery date provided with your order is an estimate and is not guaranteed. Actual delivery may vary from this date, particularly due to external factors such as shipping carrier delays, customs clearance, or weather conditions. We ask for your understanding that we allow for at least 5 additional business days for delivery by the shipping carrier after the estimated delivery date.
- USA: approx. 5 – 7 business days
- Canada: 13 – 15 business days
- Europe: approx. 6 – 10 business days
Where will my order be shipped from?
We work with companies that fulfill orders with facilities all over the world. Depending on where you are, orders are fulfilled and shipped by the facility that can do so most efficiently.
Countries of origin: USA | Lithuania | Spain | China
International Shipping
We ship worldwide. All products meet the applicable legal and regulatory requirements (e.g., labeling requirements, product safety). Buyers are responsible for any customs and import duties that may apply. We take no responsibility for delays due to customs clearance.
Will I be charged customs duties for my order?
International orders may be subject to additional customs and tax fees. This fee is beyond our control and is determined by the local customs office. Customs regulations vary from country to country. Therefore, please check directly with your local customs office to see if duties and taxes are levied on your purchases.
My order should have been here by now, but I still don’t have it. What should I do?
Before you get in touch with us, please help us by doing the following:
- Check the shipping confirmation email for errors in the delivery address.
- Check with your local post office to see if the package is there.
- Check with your neighbors to see if the courier left the package with them.
If the delivery address was correct and the package was not left at the post office or with your neighbor, please contact us at support@yce-fashion.com, stating your order number.
ORDERS
How are the products created?
y.c.e FASHION products are made specifically for you right after you place your order. It is important to note that producing products on demand, rather than in large quantities, helps to reduce overproduction. So thank you for your thoughtful purchasing decisions!
How can I track my order?
You will receive a tracking link via email when your order is shipped. If you have any questions about tracking or your shipment, contact us via the contact form.
I received the wrong/damaged product, what should I do?
We are very sorry if the product you ordered arrived damaged. To help us resolve this quickly, please send us an email within a week with photos of the damaged product, the order number, and any other details you have regarding your order to support@yce-fashion.com. We will suggest a solution to you as soon as possible.
