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FAQ

PRODUCTION & MATERIALS

Our products are printed, finished, or—depending on the product—manufactured to order. You can find further details on our "Sustainability at y.c.e FASHION" page.

We only start production when you order something. Overproduction is thus reduced and there are fewer products that could no longer be sold and would end up in disposal.

Generally, all products are packaged in paper or plastic envelopes or boxes. Depending on the availability of local suppliers, the packaging may be made from recycled, partially recycled, or new materials.

The most commonly used packaging is a Post-Consumer Recycling (PCR) plastic envelope. If there is more than one product, everything is packed together in a PCR polymer envelope.

PCR plastics are made from things that people recycle every day, like plastic bags and bottles. Most of our PCR plastics are made from shopping bags and packaging films.

PRODUCTS

Recycled polyester (rPET) is made from existing plastic materials. We state the specific recycled content where it is provided for the respective product.

Recycled polyester is made by crushing plastic products into small pieces. These small pieces are then processed into yarn, converted into a fiber, and finally processed into a fabric.

Manufacturing rPet requires less energy than manufacturing polyester from scratch. In addition, rPet causes fewer CO2 emissions into the air than new polyester. By using recycled materials to make products, at least some of the plastic waste generated does not end up in landfills.

Please note that the colors of the products may vary slightly depending on the screen. Brightness, contrast, and individual settings of your device can affect the color display.

Many T-shirts use DTG (Direct-to-Garment) printing. This process uses water-based Kornit NeoPigment inks that are OEKO-TEX® ECO PASSPORT certified. The actual printing technique used may vary depending on the product.

A "Tote Bag" is a type of bag, often made of fabric, that usually has no closures such as zippers or buttons. It is characterized by its simple construction, which is designed to carry many items. Tote bags typically have two handles that can be comfortably carried over the shoulder and offer plenty of space for books, groceries, beach gear, laptops, or other everyday items. They are popular for their versatility and casual style. Due to their simple construction and the variety of designs available, tote bags are widely used in both fashion and everyday life. They are often used as a practical yet stylish option for everyday use or for special occasions.

ORDER

No, you can also order as a guest. However, a customer account is worth it:

  • you can view your orders and shipments at any time
  • save your data and addresses

→ This saves you time on your next order.

You can easily place an order by adding the desired items to your shopping cart and then proceeding to checkout. There, you will be guided through the ordering process.

After you have placed your order, you will receive a confirmation by e-mail. Once your order has been shipped, we will send you a "Shipping Information" e-mail with the tracking number, where you can check the status of your delivery online at any time.

Please note that it may take up to 48 hours for the tracking number to provide data.

If you would like to cancel or change your order, please contact us as soon as possible (support@yce-fashion.com). If your order has not yet been put into production, we can usually make the change or cancellation without any problems.

Payment methods

We accept the following payment methods:

  • Credit card (Visa, MasterCard, American Express)
  • PayPal

SHIPPING | CUSTOMS

We offer various shipping options. The shipping costs are displayed during the ordering process, depending on your location and the selected shipping method.

Delivery time is typically 6 to 10 business days. Many items are printed, finished, or manufactured only after the order is placed and then shipped.

Additional customs and import duties may apply. These fees are beyond our control and are determined by the relevant customs authority in the recipient country.

Customs regulations vary from country to country. Please check with your local customs office directly to find out about any fees or taxes that may apply to your order.

Buyers are responsible for any customs or import duties that may apply. We are not responsible for any delays that may result from customs clearance.

Important: There are frequent instances of fraudulent phishing emails, text messages, or even letters demanding customs fees—even for orders below this value. Often, shipping costs are included in the total, and payment is demanded urgently—in one case, even with FedEx listed as the alleged sender. If you receive such a message, please do not pay under any circumstances and take immediate action instead! We, or our suppliers and carriers, do not send information via text message; please ignore and delete such messages.

We never request confidential data via SMS or e-mail.

Of course, it can happen that the recipient is not at home at the time of delivery. In such cases, there are the following options:

  1. If the recipient knows that they will not be at home at the time of delivery, they can submit an authorization to leave the package at a specific location, or the request to deliver it to a neighbor. This can be done easily via the e-mail for shipment tracking that they receive from DHL as soon as their package is on its way.
  1. If no one is at home and the deliverer has not received any instructions from the recipient, they will take the package to a nearby parcel shop. There, the recipient can pick up their shipment the following day.

Returns

Our products are printed, finished, or—depending on the product—manufactured after the order is placed. Therefore, they are custom-made items. A return or refund is only possible if the product is defective. If a product is faulty, please send us a photo with a brief description of the defect so we can find a solution.

Please check the size and measurement information carefully before placing your order.

Other

We use cookies on various pages to make your visit to our website attractive and to enable the use of certain functions. These are small text files that are stored on your computer. Most of the cookies we use are deleted from your hard drive at the end of the browser session (so-called session cookies). Other cookies remain on your computer and enable us to recognize your computer on your next visit (so-called permanent cookies). You can also find more detailed information on this in our “Data Protection Declaration”

Your data is safe with us. We use modern security measures to protect your personal information. Further details can be found in our data protection declaration.

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To ensure your new favorite pieces fit just right, we've included clear size charts in the product descriptions for all clothing items. This way, you can quickly find the size that's perfect for you.

Take just 60 seconds to compare sizes, so your new piece becomes your everyday companion from the very first moment.

Copyright © 2026 y.c.e FASHION | All rights reserved | All prices incl. VAT.

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